退款政策

Faulty Returns
We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we apologise! We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above in-store or online.
Change of Mind Returns
Not in love? That’s fine! If you change your mind about the products you purchased from us online or in-store, we will refund the purchase price, or exchange those products in-store in the country in which they were purchased, subject to the following conditions:
  1. Products purchased from any Toatie Brand retail or online store can be returned within 30 days by the customer with proof of purchase;
  2. The returned items must not be earrings, cosmetics, charity items, seconds, samples customised/personalised items, gift cards, or underwear (we will accept bras);
  3. All items will be returned to the original forms of payment, otherwise, an exchange or store credit will be issued;
  4. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached). Swimwear must be in unused condition with original hygienic liners attached;
  5. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and
  6. Items purchased online can be returned in-store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.
Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.